Welcome to MUDA OÜ’s FAQ page. We are here to help you find the right car parts and ensure a smooth shopping experience. If your question isn’t answered here, feel free to reach out to our customer support team.

1. Ordering and Payment

How do I place an order?

To place an order, simply browse our catalog, select the products you need, and add them to your cart. Once you’re ready, proceed to checkout, fill in your details, and complete the payment.

What payment methods do you accept?

We accept a variety of payment methods, including Credit/Debit Cards, ApplePay, Bank Transfer. All payment information is securely processed for your peace of mind.

Can I change or cancel my order after placing it?

You may change or cancel your order within 2 hours of placing it by contacting our customer service at info@mudassault.com. Once your order is processed, modifications are no longer possible.

2. Product Information

How do I know if a part is compatible with my car?

Each product page includes compatibility details for different car models and years. You can also use our Part Finder Tool (if available) by entering your car’s make, model, and year to see compatible parts.

What should I do if I’m not sure which part I need?

Our customer service team is here to help! You can contact us at info@mudassault.com for assistance in finding the correct parts for your vehicle.

Are your car parts new or used?

All parts sold by MUDA OÜ are new or marked if they are not. We ensure quality and durability so you can trust that our parts meet industry standards.

3. Shipping and Delivery

Where do you ship to?

We currently ship to EU countries. If you’re unsure whether we deliver to your location, please contact us for more information.

How much does shipping cost?

Shipping costs vary depending on your location and the size/weight of the items ordered. The shipping fee will be calculated and displayed at checkout.

How long does delivery take?

Delivery times vary by destination, but typically orders are delivered within [3-7] business days. You’ll receive tracking information once your order is shipped.

Can I track my order?

Yes, once your order is dispatched, we’ll send you an email with tracking information so you can monitor its progress.

4. Returns and Refunds

What is your return policy?

We offer a 30-day return policy for unused, undamaged items in their original packaging. Please see our Sales and Return Terms for detailed information on returns.

How do I return an item?

To initiate a return, please contact us at info@mudassault.com with your order number and reason for return. We will provide instructions on how to return the item to us.

Will I be refunded for return shipping costs?

Return shipping costs are typically the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item, defective product).

How long will it take to process my refund?

Refunds are processed within 10 business days of receiving the returned item. The funds will be credited to the original payment method, though your bank may take additional time to process it.

5. Product Warranty

Do your car parts come with a warranty?

Yes, most of our parts come with a manufacturer warranty. Warranty details are listed on each product page. If you have any warranty-related questions, feel free to contact us.

How do I make a warranty claim?

If you believe your product is eligible for a warranty claim, please reach out to us with proof of purchase and details of the issue. We will guide you through the claim process.

6. Customer Support

How can I contact customer support?

You can reach our customer support team via email at info@mudassault.com. 

Do you offer technical support?

Yes, our knowledgeable team can assist you with basic installation guidance and help you find the right part. However, we recommend consulting a certified mechanic for professional installation.

I have an issue with my order. What should I do?

If you experience any issues with your order, please contact us as soon as possible with your order number and a description of the problem. We are committed to resolving issues promptly.

7. Miscellaneous

Do you offer bulk or wholesale discounts?

Yes, we offer discounts for bulk orders. If you’re interested in a wholesale arrangement, please contact us at info@mudassault.com for more information.

Do you provide installation services?

MUDA OÜ does not provide installation services. We recommend contacting a certified mechanic to install your parts professionally and safely.

Are your prices inclusive of VAT?

All prices shown on our website include VAT (where applicable). Any additional taxes or import duties for international orders are the customer’s responsibility.